What do I do with a damaged/ faulty item?
All information for returning faulty products can be found in the following ‘RETURNS POLICY’ section.
You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.
To report any issues with your order, please submit a ticket or send an email to firstname.lastname@example.org with photos of the issue for reference.