If a payment was taken but you haven’t received an order confirmation, it means your order was unfortunately unsuccessful this time. Please don’t worry — no money has been taken, and any pending amount will automatically be returned to your bank within 24–48 hours.
This usually happens when the billing or card address entered at checkout doesn’t match the address registered with your bank.
We recommend double-checking your payment details before trying again. If you continue to experience any issues, our customerservice@gymking.com team is happy to help.