You may return an international order within 30 days of receiving your order for an exchange or refund. To return an international order, please follow the steps below;
Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order.
Select the item(s) you wish to return by adjusting the quantity and select the return reason.
A copy of the return label will be emailed to you.
Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.
Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping will be deducted from the refund you are issued.
Once the refund is processed, the refund will take approximately 3-5 working days for the refund to be credited back to your original payment method.
For any further enquiries regarding international orders or returns, please use the Global-e help centre