You may return an international order within 30 days of receiving your order, to return an international order, please follow the steps below;

Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order, follow the return process through to completion.

Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated.

Once the refund is processed, the refund will take up to 5 working days for the refund to be credited back to your original payment method.

For any further enquiries regarding international orders or returns, please use the Global-e help centre