Returns

What is your Returns Policy?
Items must be returned within 30 days of delivery. If you are outside the 30-day window, please contact our team at  customerservice@gymking.com. ...
Mon, 9 Feb, 2026 at 2:28 PM
How to Return your order UK customers?
Please visit our easy-to-use return portal HERE to start your return You’ll need: Your Gym King order number (for example, WEB1234567) The post...
Mon, 9 Feb, 2026 at 1:23 PM
International Returns Process
Visit our International Returns Portal, HERE to start your return. You’ll need: Your GE order number order number (for example, GE1234567890GE) ...
Mon, 9 Feb, 2026 at 1:25 PM
I've sent the return parcel back, when will I get my refund?
Once your return has been received, it should take no longer than 14 days for your refund to be processed. You will receive an email from us once your refun...
Mon, 9 Feb, 2026 at 1:26 PM
I am outside of the 30 day return period, can I still return my item?
If the order was received over 30 days ago, we would be unable to accept this for a return. Our company policy states that all items should be returned with...
Mon, 9 Feb, 2026 at 1:22 PM
I am unable to create a return. What should I do?
We’re sorry to hear that! Please first check: You’re using the email address used to place your order You’re entering the correct WEB order number ...
Mon, 9 Feb, 2026 at 1:28 PM