Visit our International Returns Portal, HERE enter the order ID and email address you used to place your order.
- Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
- Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.
Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated.
This is via a self-postage or DHL Express returns ‘at cost’, whereby you pay the direct expected cost of the return on both options.
Please keep hold of your receipt/ drop off email as it has your tracking number, we will not be able to investigate any issues without it.
Once you return has been received please allow up to14 working days for your refund to be issued.
For any further enquiries regarding international orders or returns, please visit our FAQ's HERE .