You do not need to message us to tell us you've returned it. Due to high volumes, we are unable to notify you we've received your returned parcel. 

When your Royal Mail tracking show Delivered by Whitwood, we should have your parcel, please allow up to 14 days after this for your refund to be issued. As soon as we issue your refund you will receive an email notification.

You don't need to do anything. If you do not receive an email after 14 days, please contact our customer service with both your WEB order number and your Royal Mail Return Tracking reference.