Orders

My order has been returned to sender. What does this mean?
If your order tracking shows “Returned to Sender,” this can happen for a few different reasons, including: A PIN number was not provided for a secure del...
Mon, 9 Feb, 2026 at 2:29 PM
I placed an order but have not received a confirmation?
If you have not received an order confirmation, it means your order was unfortunately unsuccessful this time. Please don’t worry — no payment has been taken...
Mon, 9 Feb, 2026 at 2:32 PM
I have received a faulty or damaged item?
We’re really sorry to hear this! We take great pride in the quality of our products and want to resolve this for you as quickly and smoothly as possible. ...
Mon, 9 Feb, 2026 at 2:46 PM
What payment methods do you accept?
We accept the following payment methods: Visa / Delta / Electron Mastercard / Eurocard Maestro PayPal Clearpay Klarna.
Mon, 9 Feb, 2026 at 2:34 PM
How do I pay by PayPal/ Klarna/ Clearpay?
Add the items you wish to purchase to your basket. Click Proceed to Checkout. Enter your shipping details and select Continue to Payment. Cho...
Fri, 6 Feb, 2026 at 11:10 AM
Can I change my order?
Unfortunately, once payment has been processed, we’re unable to make changes to your order. This is because your order details are sent straight to our Dist...
Mon, 9 Feb, 2026 at 2:35 PM
I am missing an item(s) from my order?
We’re really sorry to hear that an item is missing from your order. While this is very rare, please follow the steps below so we can resolve this for you as...
Mon, 9 Feb, 2026 at 2:47 PM
Can I exchange my item(s)?
Unfortunately, we do not offer exchanges at this time. If you would like a different size or colour, please place a new order and return the unwanted it...
Mon, 9 Feb, 2026 at 2:37 PM
I have received the wrong item(s)
We’re really sorry to hear that you’ve received the wrong item. While this is uncommon, we want to resolve it for you as quickly as possible. Please co...
Mon, 9 Feb, 2026 at 2:47 PM