Orders

My order has been returned to sender?
If your order tracking shows "Returned to Sender" is likely to be due to one of the following reasons: The PIN number has not been provided on a...
Wed, 15 Oct, 2025 at 1:57 PM
I placed an order but have not received a confirmation?
We are really sorry to hear that! If you have not received a confirmation, unfortunately your order was unsuccessful on this occasion. Please be assured...
Wed, 15 Oct, 2025 at 1:53 PM
I have received a faulty item?
We are really sorry to hear you have a faulty/ damaged item, we pride ourselves on having great quality products. We would like to resolve this as effici...
Tue, 30 Sep, 2025 at 9:10 AM
What payment methods do you accept?
We accept the following payment methods: Visa / Delta / Electron Mastercard / Eurocard Maestro PayPal Clearpay Klarna.
Fri, 1 Mar, 2024 at 11:39 AM
How do I pay by PayPal/ Klarna/ Clearpay?
1.Add the items to your basket 2.Click on proceed to checkout 3.Enter your shipping details and click continue to payment. You will see options to pa...
Tue, 30 Sep, 2025 at 9:11 AM
Can I amend my order?
Unfortunately, we are unable to make any changes to your order once your payment has been processed, as your details are immediately sent to our Distributio...
Wed, 13 Mar, 2024 at 12:15 PM
I am missing an item(s) from my order?
We are really sorry to hear this! In the unlikely event that an item is missing from your order please: Check your emails (including spam/ junk) to ...
Tue, 30 Sep, 2025 at 9:11 AM
Can I exchange my item(s)?
Unfortunately, we do not offer exchanges at this time. If you require a different size or colour, please place a new order and return the unwanted item fol...
Wed, 2 Oct, 2024 at 11:31 AM
I have received the wrong item(s)
We’re really sorry to hear this!   In the unusual event you have received the wrong item, please contact customerservice@gymking.com  as soon as possib...
Tue, 30 Sep, 2025 at 9:12 AM